VEIN, INC. LIMITED WARRANTY POLICY
Vein, Inc.’s top priority is to produce the highest quality parts available at each price level. Here at Vein, Inc., we strive to deliver a product that is free of defects in materials and workmanship. The following is Vein, Inc.’s Limited Warranty.
WHAT THE WARRANTY COVERS
Vein, Inc. warrants to the original purchaser of an Amber bike from Vein, Inc. that the bike’s parts will be free from defects in materials and workmanship for the period stated below. No one is allowed to change or add to this Limited Warranty. The Limited Warranty only applies to the original purchaser and requires proof of purchase. This Limited Warranty is subject to the exclusions described below.
THE LENGTH OF THE WARRANTY
For the following bike parts, the Limited Warranty lasts for as long as the original purchaser owns the bike: Amber Bike frames, Guerra Frames, forks and bars. For all other bike parts, the Limited Warranty lasts for one year after the date the original purchaser purchases the bike from Vein, Inc.
**International warranty periods vary, please contact the distributor for details**
WHAT THE LIMITED WARRANTY DOES NOT COVER
The Limited Warranty does not cover the following:
• Defects in materials or workmanship caused by misuse, abuse or neglect. Such actions void the Limited Warranty, so you should avoid these actions.
• Defects in materials or workmanship caused by modification, accident, material removal, theft, improper assembly or fit, normal wear and tear, or caused during transportation.
• Defects in materials or workmanship caused by failure to maintain or service the bike properly or by a failure to follow all instructions and warnings in the Owner’s Manual. Please consult your Owner’s Manual for maintenance and safety information.
• Paint or other normal “wear and tear” items such as seats, grips, tires, tubes, cables, brake pads and chains.
• Bends in tubing except for on an Guerra fork or bar.
• Any labor charges associated with the Limited Warranty or cost of shipping the part to us.
• Any bike, part or product that is not sold by Vein, Inc.. For example, a bike, part, or product that is sold by an outlet or through an online auction site.
Please inspect your Vein, Inc. product immediately upon receipt, including checking all bolts, surfaces, welds, nooks, crannies and frame junctions. Vein, Inc. cannot be held responsible for damages incurring in transit, so please report any such damage to the carrier immediately.
HOW TO MAKE A WARRANTY CLAIM
Limited Warranty claims must be made directly to Vein, Inc.. The part must be returned to us PREAUTHORIZATION with a copy of the sales receipt evidencing proof of purchase from Vein, Inc. Vein, Inc. must receive a copy of your sales receipt before it will process any Limited Warranty claim. If you do not have, or cannot find, your sales receipt, please contact Vein, Inc. If you purchased the bike outside the USA please contact the store you purchased the product. Please make all warranty claims, and direct all warranty questions, to our warranty department:
All US warranty items NEED to be returned to the WAREHOUSE address. If they are sent to the Office address the warranty will not be processed!
Vein, Inc. Warranty Department
416 North Meriah St.
Landis, NC 28088
(888) 343 4776
Hours: Monday-Friday, 10:00-6:30 Eastern Time
All international Limited Warranty claims must be handled by each country’s distributor. Please visit our website at www.veinbmx.com to find a distributor in your country.
WHAT WE WILL DO FOR WARRANTY CLAIMS
You must notify Vein, Inc. if any parts do not conform to the Limited Warranty. If a product is determined to be covered by the Limited Warranty, Vein, Inc. will, at its option, either repair or replace that part and will pay the shipping charges to ship the repaired or replacement product back to you.
WHAT WE WILL NOT DO
Vein, Inc. is not responsible for (a) shipping charges you incur when sending a product to us for warranty service or evaluation or (b) any labor charges incurred in conjunction with the Limited Warranty. LIMITATIONS ON THE LIMITED WARRANTY You must have proof of purchase in order for Vein, Inc. to provide any Limited Warranty repair or replacement, so please retain your original sales receipt.
VEIN, INC. MAKES NO EXPRESS WARRANTIES BEYOND THIS LIMITED WARRANTY. Any implied warranty of merchantability, fitness for a particular purpose, or other implied warranty is limited to the duration of the Limited Warranty.
VEIN, INC. SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES OF ANY KIND, INCLUDING LOST REVENUES OR PROFITS, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOUR SOLE REMEDY IS THAT VEIN, INC. WILL DO ONE OF THE FOLLOWING FOR ANY NON-CONFORMING PART, AT ITS ELECTION: REPAIR IT, REPLACE IT, OR REFUND THE PURCHASE PRICE YOU PAID FOR ANY NON-CONFORMING PART. VEIN, INC.’S LIABILITY SHALL NOT EXCEED THE PURCHASE PRICE YOU PAID FOR THE PART AT ISSUE.
Some states do not allow limitations on how long an implied warranty lasts or allow the exclusion or limitation of relief, special, indirect, incidental or consequential damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
INTERNATIONAL WARRANTY CLAIMS
All International warranty claims are to be handled by each country’s distributor. Please reference International Dealers to find a distributor in your country. If live in a foreign country you purchased the product from www.veinbmx.com we will handle the warranty according to the stipulations above, however, please note that you will be responsible for shipping costs to and from our warehouse in the USA.